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تحميل سيرتك الذاتية - اسمح ﻷصحاب العمل بالعثور عليك

telemarketing وظائف

فرز حسب: -
    • Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
    • Provide contact center departments customers with the…
    • عرض جميع وظائف ⁦⁩وظائف webook.com - الرياض - وظائف Call Center Representative في الرياض
    • البحث عن الرواتب: رواتب Contact Center Agent في الرياض
  • خبره تتراوح من سنة الى 3 سنوات Work Location: In person
    • Supervise and manage day-to-day operations of the contact center team (inbound, outbound, sales, support, and telemarketing).
    • Participate in marketing events such as seminars, trade shows, and telemarketing events.
    • Candidate will be handling purchases, customer inquires and the…
    • Generating prospective customers through “warm and cold calling” and lead qualification from marketing leads, telemarketing services, and web.
    • Proven software telemarketing, inside sales, or software sales for enterprise accounts.
    • Working closely with the Marketing and Sales teams, you will develop new…
    • Ensure team productivity by achieving sales visitation targets as well as other assigned sales activities such as telemarketing and canvassing.
    • Experience of planning and managing marketing plans and campaigns; both online (e.g. email marketing, SEO, SEA, social networks, display advertising, video…
    • As a Sales Manager you are responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls…

Job Post Details

Contact Center Agent - job post

webook.com
الرياض

تفاصيل الوظيفة

نوع الوظيفة

  • دوام كامل

الموقع

الرياض

وصف الوظيفة الكامل

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

Key Responsibilities:
    • Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
    • Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.
    • Act as a source of information for customers, collect customers feedback and enhance customer satisfaction.
    • Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints.

Requirements
      • Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image.
      • Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline.
      • Answer contact center departments inbound calls, and serve the customer with the required services.
      • Book, reschedule, and cancel experience bookings on behalf of customers and service providers.
      • Sell events tickets through inbound, outbound calls, and all contact center departments channels.
      • Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels.
      • Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction.
      • Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it.
      • Make outbound research marketing and sales calls for our projects.
      • Modify, review, upload, and remove merchants and DMCs experiences according to the business needs.
      • Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support.
      • Maintain individuals Key performance Indicators (KPIS).

Key Qualification:

      • Diploma Degree or bachelor's degree.
      • Fresh Graduates, 1-2 years of experience.
      • Excellent communication skills.
      • Good customer service skills.
      • Good command of English and Arabic Languages.
      • Good Computer skills.
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